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On-site IT support
Our on-site support provides peace of mind to those clients with less IT capability on-site. If your issue cannot be fixed remotely, then we will send our computer technicians to your office for further investigation. Our on-site support contracts include remote support and unlimited access to our helpdesk.
Included in this service:
- Initial system health check
- Unlimited remote support included
- Guaranteed 4 hour on-site response times
- Guaranteed fix times available
- Remote system monitoring
Remote monitoring
CGC can provide 24/7/365 remote monitoring for customers who want to minimize system downtime and monitor their system’s state of health. Using industry leading software, our technical analysts can help you avoid unnecessary downtime by detecting potential risks at an early stage.
The monitoring service that we use continually checks for potential problems such as a hard drive capacity, memory and processor usage being excessively high and that your Internet connection is stable.
We can monitor:
- Server hardware
- Server applications
- Virtual hosts
- Patch management
- Workstations, network devices & printers
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Comments or questions are welcome.
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